We must receive payment of the whole value of the goods (and any other related charge such as delivery) that you order before your order can be accepted. We will contact you if we are unable to accept your order for any reason. You will become the owner of the goods you have ordered when they have been paid for and delivered to you. Once goods have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction. All orders are subject to availability.
Confirmation of order
You will receive an email confirmation shortly after placing your order. It is your responsibility to check the order confirmation immediately and inform us if any details are incorrect. For made to order items, the order cannot be altered once it has gone into production and the manufacturing process has begun. Please be aware, the manufacturing process may begin within a very short period from when an order has been placed.
You may pay using Visa, MasterCard, American Express and PayPal. You confirm that the credit or debit card being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. There are no additional charges for using credit or debit cards. The total amount you pay is the same regardless of the payment method.
Your right to cancel (non made-to-measure items)
Returns are not available for any made to measure or bespoke items. You may return any other goods you order at any time up to the end of the seventh (7th) working day from the date you receive the ordered goods. You do not need to give any reason for returning the goods.
Once you have received the ordered goods you must send the goods back to us in order for any refund to be processed. Any refund processed will be minus any charges incurred by us including any delivery charge. We will only make a refund to you if the goods are returned to us in a re-sellable condition and in their original packaging.
Your right to cancel (made-to-measure items)
Under the consumer Contracts Regulations 2013, where the goods are ‘made to measure’ you will have no right to cancel your order, return the goods or seek any refund. Cancellations are only possible if the production process in relation to the goods has not begun.
We reserve the right to cancel the contract between us if :-
(a) We have insufficient stock to deliver the goods you have ordered and will not be receiving further stock of the product required.
(b) We are unable to deliver to your area.
(c) One or more of the goods you ordered was listed at an incorrect price. We are under no obligation to provide goods at the prices listed on our website if the prices are incorrect.
If we do cancel your order we will notify you and we will process a refund as soon as possible.
The cost of delivery is detailed on our website here. Should the size and weight of the order be particularly large, we reserve the right to increase the charge for delivery on an ad-hoc basis. Should this instance ever occur, we will contact you to discuss the delivery charge before processing your order. We reserve the right to increase the cost of delivery to a given destination at any given time.
Delivery is not available to certain locations, should we receive an order to such a location, we reserve the right to cancel your order. Although we aim to deliver within the estimated timescales listed on the website, this cannot be guaranteed.
Losses or damage
All loss and/or damage to the goods must be reported to us no more than 3 days from delivery of the goods. Should you inform us of any claim for loss or damage after 3 working days from delivery, we will not accept any liability for the claim.
We will require photographic or other acceptable evidence of damage prior to replacement goods being authorised. We will not be liable for any direct or indirect financial loss or damage arising out of defective, damaged, or wrongly delivered goods, over and above the value of the goods themselves. You may return any goods to us by post at your own cost and risk. Please package the goods properly and securely to ensure that the goods are not damaged in transit. Please note that we are not liable for any loss or damage to any returned goods which occurs in transit. If returned goods are lost or damaged in transit, we reserve the right to charge you for such loss or damage.
We make every effort to display the colours of goods shown on our website as accurately as possible. However, due to variations in monitors, we cannot guarantee that your display of colour will be accurate. We recommend ordering a sample of the fabric colour you are interested in to ensure complete satisfaction.
Due to the majority of our products being from a natural source, there will inevitably be slight differences with different batches. We cannot be held liable for this. We strongly recommend you buy the required products all at the same time so as to minimise this potential problem.
All measurements should be taken in centimetres and not inches. As a company we only deal in centimetres. Whether you place your order over the phone or on the website we will presume you are giving us the measurements in the format we require, consequently we have no liability should you give us measurements in any other format than centimetres.
While we always endeavour to accurately portray imagery on our website, due to different PC, tablet and mobile settings, colours and shading of colour may appear slightly different to the actual colour of the item. We do offer a free sample service which we strongly advise you use. We are not liable for any issue relating to differences in colours should you choose not to use the sample service. We recommend samples are always requested prior to each order as there can be differences between batches.
When requesting samples, please be aware it is not always possible to show the entire range of the pattern or colour. Due to the nature of some patterns and colours, we cannot be made liable should you proceed with an order and not be aware of how the goods will look. Should you be in any doubt please contact Customer Services and/or see imagery on the website for further details.
Suppliers may change names/colourings over time. As many of our goods come from a natural source there will inevitably be differences with different batches. It is not possible to return goods if goods have been ordered at separate times and there is not an exact colour match.
You are wholly responsible for giving us accurate measurements, whilst we are always happy to offer advice, the liability arising from any incorrect measurement remains wholly with you. You must check the details of your order immediately. Once the order enters the production process, amendments cannot be made without a financial implication to yourself. Should you use an online convertor with regards your measurements, it remains your responsibility to ensure that the measurements given to us are correct.
Amending your order
Should you wish to amend your order in any way, this can be done so long as the order has not gone into production i.e work has not started on your goods. Any such amendment should be notified to us as soon as possible by email confirming details of the changes. Should the order already have entered into production, we cannot change any aspects of the order. Please be aware, any amendment to your order will not show on your email confirmation or your delivery note when you receive your goods.
The prices payable for goods that you order are as set out on our website. All goods on the website are priced inclusive of VAT. We reserve the right to increase/decrease prices as we see fit. Should you have placed an order and the price of the same goods has been reduced since the time of your order you are not entitled to any refund.
All our goods are covered by at least a one (1) year guarantee.
Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion, accident or extreme weather.
Limited licence and restrictions
You acknowledge and agree that the material and content contained on our website is made available to you for your personal and non-commercial use, and that you may only download such material and content for the sole purpose of using the website to a single, personal computer. Furthermore, you acknowledge and agree that any other use of the material and content of the website is strictly prohibited and you agree that it is strictly prohibited to (or to assist or facilitate any third party to) copy, reproduce, transmit, modify, publish, display, distribute, commercially exploit or create derivative works of material and/or content from the website without our written permission and that any of the above is a violation of our intellectual property rights.
Unless specifically provided, we make no representations whatsoever about any other websites which you may access through our website or which may link to our website. When you access any other website, you understand that it is independent from us and that we have no control over the content or availability of that website. In addition, a link to another website does not mean that we endorse or accept any responsibility for the content or the use of such a website and shall not be liable for any loss, damage or offence caused or alleged to be caused by or in connection with the use of or reliance on any content, goods or services available on or through any other website or resource. Any concerns regarding an external link should be directed to its website administrator or web master.
Third party rights
Except for our directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
Data protection and privacy
In addition to allowing us to check your creditworthiness and process your orders, the personal data you submit and our records of your visits to our website will be used to monitor and improve our service to you as well as for marketing purposes.
We will respect the privacy of your personal data and will comply with all relevant and current data protection legislation. We will not disclose your personal data to anyone, unless required to do so by a court of competent jurisdiction.
To proceed with your order, we need to process and store your data, and provide your data to third parties who are directly involved with your order e.g. our couriers. By placing an order with us, you agree to your data being processed by us and our couriers.
These terms and conditions, together with our current website prices, delivery details, contact details, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any member of our staff on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading. By placing an order with us you will be deemed to have agreed that you have not placed any reliance on anything said by any member of our staff.
Amendment to these terms and conditions
We reserve the right to amend these terms and conditions at any time. Any such amendments will take effect when posted on our website and it is your responsibility to read the terms and conditions on each occasion you use the website. Your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
The only language in which an order may be placed and accepted is English. We apologise for any disappointment that this may cause.
The laws of England and Wales govern these terms and conditions and all disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. We are obliged by law to provide the following information:
The website www.ewbyedinburghweavers.com is operated and owned by Edinburgh Weavers Limited.
Our address, and where all communications can be addressed to us, is Robin Hood Mill, Lever Street, Bolton, BL3 6NU.
Company registered in England. No. 04331318. VAT No. GB786865554